Frequently Asked Questions
About Our Products
Q: What is the Samelara KneePro?
The Samelara KneePro is an advanced clinical-grade knee massager designed to provide drug-free pain relief through heat therapy, vibration, and air compression.
Q: Is it safe to use daily?
Yes. Our devices are designed for safe daily use. We recommend sessions of 15-20 minutes for best results.
Q: Can I use it if I have a medical condition?
Please consult your healthcare provider before use if you have circulation issues, pacemakers, recent injuries, or other medical conditions.
Q: How long does the battery last?
A full USB charge provides approximately 2-3 hours of continuous use, depending on the intensity setting.
Orders & Shipping
Q: How long does shipping take?
Most orders arrive within 7-15 business days for the US, and 12-25 business days internationally. See our Shipping Policy for details.
Q: Can I track my order?
Yes. Once your order ships, you'll get a tracking number via email.
Q: Do you ship internationally?
Yes! We ship to 29+ countries including the US, Canada, UK, Australia, EU and more.
Returns & Refunds
Q: What is your return policy?
We offer a 30-day return policy. See our Refund Policy for full details.
Q: What if my product arrives damaged?
Contact us within 7 days at axelofficial23@gmail.com with photos, and we'll send a replacement or full refund.
Payment & Security
Q: What payment methods do you accept?
We accept PayPal, which lets you pay with any credit/debit card — no PayPal account required.
Q: Is my payment information secure?
Absolutely. Our site uses SSL encryption and we never store your payment details.
Still Have Questions?
Reach out anytime at axelofficial23@gmail.com. We typically respond within 24 hours.